Support Suite

Click HERE to access Live Chat, Claim Rejection Solutions, Troubleshooter, News and more.

System Requirements and Recommendations

All of our products are internet-based programs accessed through the Office Ally website.  For optimal performance of the programs, we recommend the following: (Operating System(s) and/or Browser(s) not listed here are not supported by Office Ally)


Internet Connection

  • High speed internet services
  • Bandwidth to support the number of users in your office accessing the internet simultaneously

Internet Browser

  • Internet Explorer version 8.0 or above, with 128-bit encryption
  • Safari version 6.0 or above, with 128-bit encryption

Windows OS (PC)


  • MAC OS Leopard (10.5.8)


  • iPad iOS 4, 5 and 6

Additional Recommendations/Requirements

  • An email account through the provider of your choice (required for claim notifications from Office Ally)
  • Adobe Acrobat Reader 9 or above (for reporting, printing, including billing statements)
  • Microsoft Excel 2003 or above (optional for exporting reports)
  • 7zip (optional for extracting downloadable patient charts)

Technical Assistance

For technical assistance please email us at or call us 360-975-7000 option 2.

User Manuals